What we anecdotally hear about.

• Hard to find
• Slow to load
• Not up to date
• Login
• Product Life Cycle from a user point of view (buy, use, renew, extract credits)

From our brains UX.

• How useful is the Main Nav (Clinical Topics)
• Latest in Cardiology (Doesn't Mean anything it is a junk drawer)
• how useful is Search on Site if everyone is using google
• Lack of enforcement of member value with out pay wall.
• Personalization - Give value to login in!!!!
• Content is written a dated and not directed way when dealing with brochureware, products any that is not science
  • We speak to everyone which means our voice is not compelling to anyone.
• Not Mobile Friendly
• Duplicative Content (Confusing for users and a drain on resources)
  • Articles, Content, Products, and Derivatives
  • Confusing "Like" Products.
    • CCKE
    • Webinar vs Online Course
    • Key Points vs Top Ten
    • ASCVD RISK (Apps, Excel, CardioSmart HHRC, tools.acc.org )
• Not Accessible
  • Structure Aria
  • Brand Color Issues
  • Image Usage with Text
  • SEM/SEO
  • Find-ability
  • Promotion
  • STRUCTURED Data & Content
  • Analytics Funneling
• No clear division between Enterprise Domains.
  • Clear Usage, Focus of Efforts, Reasons to Deploy within each Domain.
    • Why should something be found in JACC and not ACC or CardioSmart.
• Central Login with our Family of Products.
  • Cross walking our Enterprise is a jarring.
• No structural plans for how to scale content onto the site.
• Disjointed implementation of Design. (Lack of Creative Direction Enforcement)
  • Need ACC to have enough built out so we don't run into "it needs to be NEW UI"
  • Need a process to "Accept new UI"
  • Need to know who and what is being built so we can police it. (UX and CS)
  • Need the power to enforce. We can be overruled.
• Maintenance Issue (slow to fix, slow to change)
  • Resources limitations causes errors and fixes to languish for weeks to even years.
    • Grid Box Error
    • Membership Section Announcements
    • SWG improvements
    • Arches Conversion
    • Forsee errors should make a jira hot fix.
• Pain Points are training users to alter their behavior.
  • Mobile is painful so they use desktops
  • Purchased Product Entry Points are hard to find so users go back to the original purchase page
  • Nothing changes when I login so why should I.
  • Science is hard to find so they go somewhere else....
• Load Times
  • Optimization of Code, Loaded Content to Page, Slow to Paint Page.
    • Still looking at 4-6 seconds to load official standard of the web is .1
• Back End Editing is Painful
  • Components are hard to find, organization is confused and mixed with legacy and arches and never use.
  • Components need a combination of Experience Editor and Detail View
  • SiteCore likes to alter and "lint" html between Source and WYSIWYG
  • I don't know if this is a sitecore problem or an us problem.
• No real way to test (from a base setup)
  • A/B
  • Funnel Tracking
• We have branching(hub) pages that give no value besides wiring the pages together
• Orphan Pages from the site experience
• FIX All Foresee Bugs
• Phase 2 and Maintenance is a Unicorn.

Out of the list above what is a Content, Design, Process, Technical issues?